​A monthly virtual appointment will be automatically scheduled. If you need to cancel or reschedule please notify the office.

 

Video Call Instructions

1. These are video call appointments as required by telehealth guidelines, so please be prepared. Driving a vehicle during your appointment is not permitted.

2. There is no link required for this appointment. This is NOT a zoom. You will receive a video telephone call to your mobile phone.

3. Please be patient in the event our office is running 5-15 minutes late. We will attempt to call you twice. If you are unavailable we will likely have to reschedule your appointment.

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Tier Change Request

Requests to move to a lower membership tier require a minimum of 60 days’ written notice. Most medications are prescribed and dispensed in 60–90 day supplies; therefore, a 60-day notice period is required to allow for appropriate medication management and billing adjustments.

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Cancelation Policy

A minimum of 60 days’ written notice is required to cancel the program and must be submitted via text message or email. A final follow-up appointment is required to exit the program, and a $100 fee will be charged to the credit card on file. This appointment is required to ensure appropriate medical oversight and patient safety.

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Shipping Address Changes
Patients are responsible for ensuring their shipping address is accurate each month. Any request to change a shipping address must be submitted in writing via text message to our office and received prior to medication shipment. It is patients responsibility to ensure the request was received. Verbal requests are not accepted to avoid address error. Updates can not be made verbally during appointments, as our medical team is clinical-only and does not handle administrative requests.

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Lost, Damaged, or Discarded Medication Policy

Patients are financially responsible for all medications once dispensed. If medication is lost, broken, damaged, improperly stored, or accidentally discarded, it will not be replaced free of charge. The patient will be charged one full month of their current program fee to cover the cost of replacement medication. This policy applies regardless of cause, including accidental damage or disposal.​​​​​​

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